Warranty & Guarantee

30-Day Satisfaction Guarantee

We want every customer to experience meaningful relief and real results. For this reason, your purchase is protected by a 30-Day Satisfaction Guarantee.

If you are not fully satisfied within 30 days of receiving your Recovery Pen, you may return it for a full refund — provided the product is in its original condition and returned with all included components.

Eligible under this guarantee:

  • Product returned within 30 calendar days of delivery
  • Normal use in accordance with the Recovery Pen's usage guidelines
  • Original packaging and accessories included

Exclusions:

  • Excessive physical damage or misuse
  • Missing components or accessories
  • Returns initiated after 30 days

Your refund will be processed once the product has been received and inspected by our team.

10-Year Limited Warranty

Your Recovery Pen is manufactured using precision-engineered Korean components and premium medical-grade materials. As a commitment to long-term product integrity, it is protected by a 10-Year Limited Warranty against defects in:

✓
Manufacturing and materials
✓
Internal mechanics
✓
Magnetic / FIR / negative ion emission
✓
Structural integrity of the gold-tipped acupressure points

This warranty applies to normal personal use and remains valid when the device is stored and handled according to The Recovery Pen by Skinflow care guidelines.

Not covered:

  • Physical damage from drops, impact or tampering
  • Cosmetic wear and tear
  • Unauthorized servicing or modification
  • Loss or theft

If a warranty claim is approved, the company will repair or replace the unit and return it to you at no cost.

How to Make a Claim

1

Contact Us

Email us at info@therecoverypen.com with your order number and a description of the issue.

2

Provide Details

Include photos of the product and any relevant documentation.

3

Return Authorization

We'll review your claim and provide return instructions if approved.

4

Receive Resolution

Once received and inspected, we'll process your refund or replacement.

Contact Information

For warranty claims or questions about your satisfaction guarantee, please contact us:

Email: info@therecoverypen.com

Response Time: We typically respond within 24-48 hours